Privacy Policy

Effective Date: September 11, 2025

Cloud Sherpas Inc (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cloudsherpas.co, interact with our services, or opt in to receive SMS messages from us. This policy applies to all users of our website and services.

Please read this Privacy Policy carefully. By accessing or using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically.

  • Personal Information: When you sign up for our services, opt in to SMS notifications, or contact us, we may collect:

    • Your name

    • Email address

    • Mobile phone number

    • Any other information you choose to provide (e.g., in message responses)

  • SMS-Specific Information: If you opt in to our SMS program, we collect your mobile phone number, opt-in consent, message delivery data (e.g., timestamps, status), and any responses you send.

  • Automatically Collected Information: When you visit our website, we may collect device information, IP address, browser type, and usage data through cookies or similar technologies.

2. How We Collect Your Information

We collect information:

  • Directly from you via web forms, sign-up pages, or SMS interactions.

  • Automatically through cookies, web beacons, or server logs.

  • From third-party service providers (e.g., SMS gateways) that help deliver our services.

3. How We Use Your Information

We use your information to:

  • Provide and improve our services, including sending SMS messages for transactional purposes (e.g., appointment reminders, order updates) or marketing (with your consent).

  • Communicate with you, respond to inquiries, and provide customer support.

  • Analyze usage patterns to enhance our website and services.

  • Comply with legal obligations.

For SMS specifically, we use your phone number solely to send the messages you've opted into, such as updates, promotions, or alerts. Message frequency varies based on your interactions.

4. Sharing Your Information

We do not sell, rent, or share your personal information, including mobile phone numbers or SMS opt-in data, with third parties or affiliates for their marketing or promotional purposes.

We may share information with:

  • Service providers (e.g., SMS carriers, hosting providers) who assist us and are bound by confidentiality agreements.

  • Legal authorities if required by law or to protect our rights.

5. Your Choices and Rights

  • Opt-Out of SMS: You can opt out at any time by replying “STOP” to any SMS message we send. We will confirm your opt-out and cease sending messages unless you opt in again.

  • Access and Control: You may request access to, correction of, or deletion of your personal information by contacting us at [Contact Email/Phone].

  • Cookies: You can manage cookie preferences through your browser settings.

6. Data Security and Retention

We implement reasonable security measures, such as encryption and access controls, to protect your information from unauthorized access, loss, or disclosure. However, no system is completely secure.We retain your information only as long as necessary for the purposes described or to comply with legal requirements. SMS data is typically retained for [e.g., 12 months] or until you opt out.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email, SMS (if applicable), or a notice on our website. Continued use constitutes acceptance.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:
Cloud Sherpas Inc
info@cloudsherpas.co
813 Solari Ct. El Dorado Hills, CA 95762